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Random Tips on Interviewing for Microsoft

Posted Tuesday, June 12, 2007 4:28 PM by jledgard
A co-worker recently asked me to share some tips on interviewing people at Microsoft. I wrote a few up and figured I'd share them here as well. I love interviewing people and I get a lot of my style and tips from Gretchen since she’s done more interviews Read More...
2 Comments

Merging Humans with Tools to Slow Down Trolls

Posted Tuesday, May 15, 2007 1:40 PM by jledgard
This was a great read that I found through Seth Godin's blog . Troll whisperers aren't necessarily very good at hacking tools, so there's always an opportunity for geek synergy in helping them to automate their hand-crafted techniques, giving them a software Read More...
0 Comments

Curt Shilling - The Robert Scoble of Baseball?

Posted Wednesday, May 09, 2007 4:38 PM by jledgard
You know, the person that everyone listens to, makes outlandish statements that may offend people on occasion, and then has to issue statements like this... Everyone has days and events in life they’d love to push the rewind button on, yesterday was one Read More...
0 Comments

Tips on Motivating Your Team to Engage with Customers

Posted Tuesday, May 01, 2007 1:35 PM by jledgard
I was on a thread where a dev lead asked if anyone had tips to share on motivating his team to engage regularly with customers through blogs, forums, etc. Paul Yuknewicz shared a great set of tips that I'm republishing with his permission. Get the team Read More...
2 Comments

Does Amazon Ship the Best Social Software on the Web?

Posted Tuesday, April 24, 2007 11:28 AM by jledgard
Yes, Amazon has the best social software on the web. They've been quietly innovating for the last couple of years and it is unfortunate that people just think about their amazing catalog of user reviews and don't think of them as an innovation hub for Read More...
3 Comments

9 Challenges to Making Product Support Transparent

Posted Wednesday, April 11, 2007 2:27 PM by jledgard
Your customers have greatly evolved since the previous internet bubble, while most company’s customer support models have not grown with them. New, “Web 2.0” paradigms for content creation, publication, syndication, and consumption bring with them an Read More...
5 Comments

A reason for social mapping

Posted Friday, April 06, 2007 10:28 AM by jledgard
Dare has one good point and one bad point about the new google mymaps feature that we've had for a while. Source: Dare Obasanjo aka Carnage4Life - Google MyMaps vs. Frappr: A Feature Isn't a Business As usual the reactions from the blog pundits are equal Read More...
5 Comments

Forget Fancy new Powerpoint Templates

Posted Thursday, April 05, 2007 10:32 PM by jledgard
I thought this was pretty cool . Read More...
0 Comments

MVP Learnings: User Groups, Web Sites, and Feedback

Posted Thursday, April 05, 2007 5:21 PM by jledgard
User Groups We do great at participating in our conferences, but we don’t focus on the breadth of developer user groups like we should. One of the better ideas was that we provide “presentation kits” to user groups. We create a topic and a talk with additional Read More...
1 Comments

What I learned at the MVP Summit: DPE, MSDN Links, and Attention

Posted Thursday, April 05, 2007 2:53 PM by jledgard
I spent a lot of time at the MVP summit this past year. My team doesn’t have any MVPs, but our work is obviously valuable to customers. I’ll thank the C# team for graciously inviting us to spend some time talking with their MVPs. I took a whole lot of Read More...
3 Comments

Google makes your code prettier

Posted Friday, March 23, 2007 9:21 AM by jledgard
Something I'd love to see Microsoft do more of is small, simple, solutions to annoying problems that would delight customers. Here is a perfect example. Google Gode Prettifier A simple Javascript and CSS file, the Google Code Prettifier makes syntax highlighting Read More...
4 Comments

Facilitate Knowledge Transfer in Online Communities

Posted Thursday, March 22, 2007 11:44 AM by jledgard
I'm often asked how products teams can best participate in their online communities. It would be simple to say "go talk to customers" and be done with it, but you can have a more targeted approach than that. They key to successful support communities Read More...
6 Comments

Viacom to YouTube: Zip It... Zip it good

Posted Tuesday, March 13, 2007 9:11 AM by jledgard
I think the clip says it all, but incase it doesn't... NEW YORK (Reuters) - Media conglomerate Viacom Inc. said on Tuesday that it was suing Google Inc. and its Internet video-sharing site YouTube for more than $1 billion over unauthorized use of its Read More...
1 Comments

Having an open mind towards leaks

Posted Monday, March 12, 2007 10:38 AM by jledgard
Recently a blog post was made by a Microsoft employee who was excited about the new team he was joining. His post hinted at the new product by mentioning the potential competitors. Probably something that sholdn't have been done, but I don't really feel Read More...
2 Comments

Vista use is habit forming

Posted Wednesday, March 07, 2007 10:26 AM by jledgard
Last night I sat down on my home PC and typed [windows-key] w-o-r [enter]. Nothing happened. This machine hadn't been updated to Vista and I hadn't realized that the way I launch applications has changed. It's a small thing, but I think the new start Read More...
1 Comments
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